One Response

  1. shawn z

    Problem
    The user allowed windows to automatically download updates. Contained in these updates was a driver for a video card. The user did not pay attention to the updates being loaded within the list. When the updates finished, the system rebooted and the duel displays no longer worked. The user found that the monitor was showing up in the display properties but no second display in the monitors.

    Synopsis
    It is very important to make sure that when allowing Microsoft updates to download and install that the user should take the time to review what has been suggested by Microsoft. Not all drivers or updates are need.

    Resolution
    The solution to the problem was corrected by downloading the original drivers from the manufactures website. Once the drivers were reloaded the duel display was restored. The user just need to check the box to use the second monitor as extended in the Display properties box.

    Timothy Kirk
    Internetwork Consulting

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